Shipping Policy

Shipping Policy

Effective Date: November 2025
Company Name: MunMunch
📞 Phone: +60165688493
📧 Email: info@munmunch.com

Thank you for shopping with MunMunch! We’re committed to ensuring your order reaches you safely and on time. Please review our shipping policy below for complete details on processing, delivery, and shipping charges.

1. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once processed, you will receive an email or WhatsApp confirmation with your tracking details.

2. Shipping Duration

Domestic (Malaysia):

• Standard delivery: 2–5 business days

• Express delivery (where available): 1–2 business days

International Shipping:

• Delivery time: 7–14 business days, depending on the destination and customs clearance.

• Delivery timelines may vary due to customs inspections or courier delays beyond our control.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location, order weight, and delivery method.

• Free shipping may be offered on promotional campaigns or for orders above a specified amount (as displayed on our website).

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS/WhatsApp.
You can track your order using the provided link or through the courier’s official tracking portal.

5. Delivery Attempts

Our courier partners will attempt delivery up to 2 times.
If the delivery is unsuccessful after multiple attempts, your package may be returned to us.
Additional charges may apply for re-shipping.

6. Delays or Issues

While we strive for timely deliveries, occasional delays may occur due to:

• Public holidays

• Weather conditions

• Customs processing (for international orders)

• Courier service disruptions

If your order is significantly delayed, please contact us at info@munmunch.com or +60165688493, and we’ll assist you immediately.

7. Damaged or Missing Items

If your order arrives damaged or with missing items:

1. Contact us within 48 hours of receiving the package.

2. Provide photos and your order number.

3. We’ll review and arrange a replacement or refund as applicable.

8. Wrong Address Disclaimer

Please ensure your shipping address is accurate before checkout.
MunMunch will not be responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

9. Contact Us

For any shipping-related questions or concerns, please contact:
📧 info@munmunch.com
📞 +60165688493